Tuesday, June 16, 2009

Pulp Innovation Chapter Twenty Nine

"Building a skunkworks isn't going to be too difficult" I said. "You won't need a significant amount of space, or funds, to work effectively, but you will need several good people, and they'll need to commit at least half of their time to working in the skunkworks."

"Only half their time?"

"Ideally, they'd be full time in the skunkworks" I admitted "I just wasn't sure if you can convinced four or five people to give up their regular jobs and move into a disruptive innovation team for four to six months, with no guarantee that they can return to what they were doing before."

"I believe we'll have to have them full time, or else they'll get sucked back into their 'day jobs'. If we are going to make the skunkworks successful, then the participants need to be full time."

"In that case, they also need to be volunteers. You want a team that is fully committed to the success of the skunkworks, and innovation at Accipiter. If you simply ask for several individuals, you may have some assigned to the team who don't want to be there or who can't think disruptively. You are also going to need to demonstrate what these individuals will be doing in six months. Do you anticipate the skunkworks will continue? Or do you think they could become the core of an innovation team? Or will they need to find roles in their current functions?"

"I don't know that part yet. Let's design the skunkworks and determine the staffing, and then think through how it works and what the logical outcomes are."

I'd tossed a few grenades at her, and she seemed as passionate about the skunkworks concept as when we'd first started talking. I had very little reason to believe she could pull it off, but given the glacial pace of decision making and change at Accipiter, perhaps this was the only way to introduce something radically new.

"I'd recommend, based on our experience, a site off campus, away from the Accipiter culture and the pressure of fitting in. Does Accipiter own or lease any office space in town, away from the Accipiter campus?"

"We have small satellite offices in several locations. I'm concerned, though, that all of them have a fair amount of Accipiter staff, so we'd still be 'in' Accipiter even in those offices."

"Then that means finding a small office, away from Accipiter, where you can establish the team. With four or five people you won't need more than a thousand, fifteen hundred square feet of office space. You can probably find that anywhere."

"I had in mind some space in the warehouse district. You know, bare walls, high ceilings. Get away from the traditional class "A" space and cubicles."

"That's an interesting suggestion. You need to be sure the individuals you bring on to your team are comfortable working in a slightly different environment. If you can find something that's different in terms of space, it's possible it would be a good place for brainstorming and other innovation activities, close by yet away from Accipiter."

"OK, I'll start working on the space. You've mentioned four or five people. What kinds of people do we need? Is four or five enough?"

"Most research shows that as a team grows, it struggles to keep focus on disruptive or radical innovation. Only small teams seem to be able to get beyond the traditional corporate thinking. Much more than five people and you start to introduce group pressure, and you'll have a hard time preventing the team from introducing Accipiter corporate thinking."

I thought, after meeting many of the Accipiter executives, she'd have a hard time with this anyway, but perhaps within the rank and file there were people who wanted change.

"As far as types of people" I said "Look first for people who are a bit of an irritant in their organizations, who are 'idea' people or who constantly ask why things can't be done differently. There are always people that fit this description in any organization. Then talk to them to understand if they are merely complainers, or, if given the chance, they would create real change. Then, see if they are crazy enough to volunteer for something like this."

"Crazy enough? I'm going to make it a badge of honor to be on this team" she said.

She's either got the moxie to pull this off, I thought, or she's frustrated enough to commit a frontal charge directly into the guns.

"I'd want to see people with several different types of skills or business knowledge on the team. So I'd definitely find someone who has been working on corporate strategy, product management and sales. Don't worry too much just yet about finance or legal, they are trained to ask the right questions, just not the ones we want to focus on right now. Get as much customer interaction and insight on the team as possible, and a reasonable breadth of skills and knowledge so you don't attack the problem from any specific perspective."

"OK, I think I can start recruiting the team based on this feedback, and I've already looked at space. What kinds of help can you provide to help us get started?"

"From a consultative viewpoint we at Marlowe can help you with trend spotting and synthesis and scenario planning. What's going to be important for you to succeed is to pick one area of the company where you believe a radically new product or service can create a real difference. We need to focus all of our work on a specific area and create a compelling new product or service. Before your team can be successful, you'll need to shrink the scope of their work. Then we can help develop alternative scenarios and drive out customer insights and requirements, which you can use to generate ideas about new products."

"OK, so what's this going to cost over a four to six month period of time?"

"Assuming each person costs about $10K a month, fully loaded, and you have five people, that's $50K for the team per month, plus space, overhead and so forth. Say $60K for grins per month. Our costs will be another $25K per month. So you will be looking at approximately $90K per month, for four to six months. Minimum $400K, maximum $600K."

"OK, that's enough for me to get started. I'm going to write up an outline and send it over for you to review. My goal is to get something in front of Bill by the end of the week for his review and comment."

This should shake something loose, I thought. It will either light a fire under the executive team, or encourage Susan to find a new job in a different company.

"Are you sure this is the right approach, Susan? It could be a big risk on your part."

"Bill brought me aboard to run an innovation program. I left a good role to take on this position, and eight months later we are still only talking about innovation. I want to force this to a decision. If it goes my way, great. If not, I'll know where we stand and I can start looking for something new."

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